Company Profile

Avaya exists to deliver 21st-century team and customer engagement solutions—combinations of our contact center and unified communications products and services—that help you lead in a world of mobility, apps, social, and cloud. Our networking solutions help you bridge your existing infrastructure to the new, and our engagement development platform gives you the flexibility and speed to make engagement yours. Explore our solutions to see how business is better on Avaya - Visit

Avaya Seminars

  • Let A.I. take the strain... Andrew Maher  |   Avaya   |   Wed 5th Oct 12:20 - 12:50

    Cloud & Network Infrastructure Theatre

    Wed 5th Oct 12:20 to 12:50

    Let A.I. take the strain...

    With the growing number of what's in which you can communicate a level of automation and intelligence is becoming a baseline requirement for the majority of the busy customer relationship centres. Helping to identify and filter those interactions correctly ensures that the customer is handled in a speedy and efficient manner. The deployment of 'chatbots' and other automated capabilities are ensuring that the customer enquiry results in a positive interaction with the company.
    Andrews session will focus in on our levels of intelligence can improve and assist that customer experience delivering the quality levels that so many consumers expect today.


    Photo Speaker Name Profile
    Andrew Maher Andrew Maher View Profile
  • How do you stop the cyber curve ball? Adrian Brookes  |   Avaya   |   Thu 6th Oct 12:20 - 12:50

    Cloud & Network Infrastructure Theatre

    Thu 6th Oct 12:20 to 12:50

    How do you stop the cyber curve ball?

    Once they are in they are in…." - this was very much true of the US hack a year or so ago, much of their success in hacking this network was down to the ease at which they we able to move around and gather intelligence. What is needed, in conjunction with the everyday tools, is the ability to restrict the lateral movement by deploying segmentation.
    This session will show how Avaya addresses this concern through its ability to secure the everywhere perimeter.


    Photo Speaker Name Profile
    Adrian Brookes Adrian Brookes View Profile

White papers

Avaya - When SDN Meets Mobility
With wireless increasingly becoming the primary means of access for end users, it is essential that any Software-Defined Networking (SDN) strategy encompasses the complete enterprise network including wireless and user mobility.

Avaya - When SDN Meets Mobility.pdf 950.97 kB

Avaya - Best Practices for Avoiding Outages
When an outage does occur, rapid service recovery is priority one, of course. Still, as the recovery effort is under way, a question lingers: could the problem have been avoided in the first place?

Avaya - Best Practices For Avoiding Outages.pdf 694.48 kB

Avaya - New Rules of Engagement
Why Strong Leaders Should Dispel 3 Myths of Communications

Avaya - New Rules of Engagement (Cloud).pdf 1.39 MB

Avaya - The Business of Speed
Avaya Fabric Connect is an extended implementation of the Shortest Path Bridging standard, and allows companies to run the network at business speed.

Avaya - The Business of Speed.pdf 525.80 kB

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