Cloud & Network Infrastructure Theatre

Wed 5th Oct 12:20 to 12:50

Let A.I. take the strain...

With the growing number of what's in which you can communicate a level of automation and intelligence is becoming a baseline requirement for the majority of the busy customer relationship centres. Helping to identify and filter those interactions correctly ensures that the customer is handled in a speedy and efficient manner. The deployment of 'chatbots' and other automated capabilities are ensuring that the customer enquiry results in a positive interaction with the company.
Andrews session will focus in on our levels of intelligence can improve and assist that customer experience delivering the quality levels that so many consumers expect today.

What you will take away from this session

  • Engaging with customers has become very fragmented but the expectations remain the same
  • When A.I. will be relevant part in your business’ customer interactions
  • How A.I. plays a role in managing all those interactions with your customers


Photo Speaker Name Profile
Andrew Maher Andrew Maher View Profile

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