3 - 4 OCTOBER 2018 / EXCEL LONDON
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Pennine

Pennine

Stand: E7

Leading communications, data and networking specialist Pennine deliver collaboration solutions fit for the modern workplace.

As a Microsoft Gold partner, Pennine will be demonstrating CC4Skype, the Microsoft-certified and natively integrated Skype for Business omni-channel contact centre solution. Boasting customer interaction via telephony, online chat, email and social media, it also incorporates extensive reporting tools which can be integrated with leading CRM and UC applications.

Xdroid VoiceAnalytics is an AI-driven speech, text and emotion analytics solution that improves contact centre performance management, provides objective-led, consistent and valuable insights for each call. Powerful in-built Artificial intelligence is proven to help improve customer satisfaction by detecting displeased, uncertain, disappointed or happy parts of conversations. See how analytics reveal opportunities to streamline processes and eliminate unnecessary on-hold or void times resulting in reducing average call times, improved performance and more satisfied customers.

Join the Pennine team on stand E7 for live demonstrations.

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